Billing & refunds

01Availability comes before payment

The paid launch serves customers with a purchase billing address in Canada or the United States, for personal or business use. Ribbon Studio supplies self-service software in your browser and optional automated AI. Choose the intended use of your purchase and provide your real billing address before reviewing an offer. The Studio features and published prices are the same for personal and business use.

Paid plans and metered AI are available only when enabled in the app. Pricing described here may include an offer awaiting activation. A planned price, feature, model, or spending cap does not by itself create a subscription or authorize a charge.

Before purchase, Billing and Stripe Checkout show the enabled offer, price, currency, billing interval, included features, applicable taxes, and renewal terms. Review the details and correct any billing information before accepting. If checkout is unavailable, no purchase can be completed through that offer.

A saved purchase profile does not rewrite an earlier agreement or invoice. Changes to purchase purpose after a subscription or AI billing account is established, and address corrections while a checkout, AI request, or usage invoice needs review, may require us to review the billing account first. Use the contact details below if Billing directs you to request a correction.

The published Studio prices are US$20 per month or US$200 per year. If an enabled offer does not match the terms you intend to accept, stop before payment and contact us. Your confirmed checkout and any mandatory legal rights govern the transaction you actually make.

02Free and Studio

Studio’s premium exports include SVG, PDF, editable PowerPoint decks and templates, MP4/WebM video, web and email HTML, generated source, and multi-file asset or source packages. A package may require access to each premium format it contains.

Studio’s advanced editing includes component source and layers, Blocks, shared design systems, video composition and audio tracks, reusable Motion, Design Plans, and Screens. External-agent access includes MCP, MCP Apps, and WebMCP.

There is no free trial. An annual plan is billed as an annual payment, not as twelve monthly installments. Project backups remain available without a paid subscription. AI token usage is separate from the subscription price and is not an included unlimited allowance.

03AI usage, rates, and the monthly cap

Metered AI becomes available only when Billing displays an available model, verified usage rates, and active spending controls. The intended launch model is GPT-6 Luna, subject to provider availability and validation. If that model or the required billing controls are not ready, paid AI remains unavailable; this policy is not a representation that they are already active.

Our AI pricing policy is two times the applicable provider token rate for the model shown in Billing. Uncached input, cached input, 30-minute cache-write input, and output are rated separately using the displayed rate card. Charges use the actual supported token counts reported for a completed, valid response, at the rates you accepted. Each request's calculated usage charge is rounded up to the nearest US$0.000001. You can review the model and current rates before enabling paid use. The multiplier is not a subscription credit or a guarantee that every request costs the same amount.

The default hard spending cap is US$10 in AI usage charges, before tax, per calendar month in UTC. A cap is active only when confirmed in Billing. Paid AI must remain unavailable until that protection is active. When the cap is reached, further paid model requests stop; the cap does not create an automatic overage permission. Any supported change to a cap must be explicitly confirmed by you.

Before dispatch, the app reserves the maximum supported cost of the request, including its output limit. Completed charges and reservations for requests already in progress both count against your available budget. A request can therefore be refused before the displayed completed spending reaches your cap. When a request finishes and its charge is confirmed, the unused part of its reservation is released.

If a request's outcome is uncertain, its reservation continues to hold budget for that calendar month pending review. The app does not automatically repeat an uncertain request. A reservation is not itself an invoice charge; contact us if a hold needs review.

AI requires sign-in and the access shown for your account. A valid default payment method may be required for separate usage invoices even if a Studio subscription already has its own payment method. Stripe processes collection; Metronome prepares and delivers invoices for the recorded usage charges calculated at your accepted rates.

A completed, valid model response may be billable even if you discard its suggestions, do not install an enhancement, or later undo an edit. Requests blocked before model dispatch do not incur a model usage charge. Duplicate requests are tracked to avoid billing the same recorded operation twice. If a request fails, a charge looks wrong, or the result raises another billing issue, contact us for an individual review.

Usage displays can lag while delivery records synchronize. The app does not grant additional spending simply because a display has not caught up. Taxes, if applicable, are additional to the pre-tax cap. Review actual invoices for charged totals.

04Payments, currency, and taxes

Prices in this policy are in United States dollars (USD) and exclude applicable taxes unless expressly stated otherwise. Incomplete Systems is based in Alberta, Canada and is registered for GST. Applicable taxes, including GST where required, are identified before payment and in the transaction records. Provide accurate billing location and business tax information when requested.

Your bank or payment provider may convert currency or charge its own fees. Those charges are not set or collected by Ribbon Studio. We do not request your full card number or security code through a support call, project, or AI prompt.

Use Billing → Manage billing for available payment-method, invoice, and subscription controls. Keep your billing details current. Billing records and confirmation should be retained with your own copy of these policies. Contact us if you cannot access a record needed to understand your purchase.

05Renewals, cadence changes, and payment failures

A Studio subscription renews at its monthly or annual interval until canceled. The recurring amount and interval are disclosed before you subscribe. We will provide notice before a recurring-price change takes effect, and the change applies prospectively so you can decide whether to continue.

Changing between monthly and annual billing takes effect at the next billing-period renewal, not midway through the current paid period. Review and confirm the next price, currency, and renewal date before submitting a change. A cadence change does not itself create an immediate prorated charge or refund.

If an ordinary renewal payment fails, Studio access has a three-day renewal grace period while you correct the payment problem. After that period, premium access may pause until payment is resolved. This grace does not waive the properly due renewal charge, authorize extra AI spending, or require continued access in a fraud, security, or other serious account issue.

AI access can pause separately when a usage invoice is unpaid, a payment method is unavailable, usage delivery needs reconciliation, or the spending cap is reached. Free local work and project backups remain available where the service itself is available.

06Canceling your subscription

You can stop future Studio renewals through Billing → Manage billing. If you cannot use the portal or need help, contact Incomplete Systems using the phone or mailing address below. Clearly identify the account or transaction and state that you want to cancel.

For an ordinary cancellation, Studio access continues until the end of the period you have already paid for. No further subscription renewal is intended after that cancellation takes effect. Subject to the first-purchase refund policy and mandatory rights, we do not routinely prorate a completed paid period simply because you stop using the service before its end.

Signing out, deleting local projects, clearing browser storage, disconnecting an external agent, or closing the app does not cancel a subscription. Cancellation does not erase usage charges properly incurred before the relevant access or authorization ended. Keep your cancellation confirmation and contact us promptly if a renewal appears after a timely cancellation.

07First-subscription refunds and billing reviews

First Studio subscription payment: you may request a refund within seven calendar days of that first payment. This applies to the first monthly or annual Studio subscription purchase. Contact us with enough information to identify the account and payment. The policy is a refund opportunity, not a free trial.

An approved first-payment refund includes the subscription amount and associated taxes we collected. It ends the corresponding paid access and future renewal. Separate, properly incurred AI usage is reviewed under the usage policy rather than automatically included in the subscription refund.

Renewals and other issues: the standard seven-day first-payment offer does not automatically repeat at each renewal. We review duplicate or incorrect charges, service problems, AI usage issues, and other refund requests on their individual facts. Any refund or cancellation required by law remains available.

We will explain the outcome and process an approved refund through the applicable payment method. The payment provider or bank may take additional time to show it. Where a law sets a refund deadline, that deadline applies. Contacting us does not remove a lawful right to dispute a payment or seek another remedy.

08Mandatory consumer rights are preserved

Our ordinary cancellation and refund policies are additional to, and do not replace, mandatory consumer rights. A consumer purchase can have different protections from a business purchase. We do not require a consumer to waive non-waivable rights or submit a complaint to mandatory arbitration.

Where Alberta’s Internet Sales Contract Regulation applies, including qualifying personal, family, or household online purchases over its monetary threshold, additional cancellation rights can arise if required information or an opportunity to review and correct an order is missing, a proper contract copy is not supplied on time, or service does not begin as required. Those rights can apply beyond our first-payment refund window. A valid statutory cancellation is subject to the statutory refund deadline, including the applicable 15-day requirement.

We will provide the transaction information and contract copy required for a qualifying sale. You can find guidance in Alberta’s Consumer Bill of Rights and the government’s Internet shopping guidance. Other mandatory rights may apply to your transaction.

If you are asserting a statutory cancellation or refund right, explain the circumstances when you contact us. You do not have to characterize every legal issue correctly for us to review the request.